Frequently Asked Questions
Our seasonally appropriate, gender neutral bundles include either 22 or 11 coordinated daily-wear pieces made of soft and eco-friendly fabrics. We offer monthly subscriptions with free exchanges, flexible pauses and easy cancellations.
Q: What age groups are the bundles for?
We create bundles for babies and toddlers, newborns to 3T. We take into account both the age and weight of your child when curating your bundle.
Q: What items are included in the bundles?
Our bundles include sleepers, rompers, onesies, tops and bottoms made from materials like organic cotton, pima cotton and recycled cotton. We curate your bundles based on the answers you provide in the design questionnaire including your color preferences, your baby's age and weight and stage of development (crawler, walker, potty-training).
Our bundles are made for play and daily living! We source from women led brands who manufacture with eco-friendly materials and care about the people and processes behind their clothes.
Q: What brands are included in the bundles?
We work with women-led brands who care about the people and processes behind their clothes. We know you care about what you put on your baby (think organic cotton, pima cotton or recycled cotton). If you are a clothing brand that is interested in partnering with us, please send an email to tara@rompandtumble.com.
Q: Will my bundles include both new and like-new clothing?
Our sharing model means that our bundles will include a combination of new and like-new clothing - always clean and odor-free with no holes or stains. Some of the brands we include are Colored Organics, Tenth and Pine, Finn & Emma, Riley and Cru, Beya Made, Quincy Mae, GoumiKids, Pact and Kate Quinn. Once clothes are ready to be taken out of circulation, we work with thrift stores and textile recyclers to minimize waste. We will never be perfect but we will always strive to be better - we care deeply about the kind of world we are creating for our children.
Q: How do I exchange my rented bundles?
Login to your account here. Or scroll to the bottom of the home page and click on Your Account. Then click on Edit Account under "Account Details." Update the design questionnaire. Then send an email to hello@rompandtumble.com with the subject line 'I have updated my account details." Once you receive your new bundle we will provide you with instructions to return the old. Your old bundle needs to be in our fulfillment warehouse within nine days of receipt of the new bundle. After that you will be charged the full retail price per item.
Q: Do I have to exchange my whole bundle? Or can I exchange certain pieces?
You can exchange one item or the entire bundle. It's entirely up to you.
Q: How do I pause or cancel my rental?
Login to your account here. Then click "subscriptions" and choose the id number of your order. Simply hit cancel or pause.
Q: How much does each bundle cost?
Our 11 piece bundle costs $35 per month and our 22 piece bundle costs $69.99 per month. Check out our options here.
Q: Can I gift these bundles?
Yes, we have gift cards that you can choose from. Purchase them here.
Q: What is your cleaning process?
We take our cleaning and handling processes seriously.
PRECAUTIONARY MEASURES
In light of COVID-19 we are taking precautionary health measures, including frequent handwashing, social distancing, work from home and pausing all non-essential work travel.
CLEANING
Each item in your bundle goes through a rigorous cleaning process, including the use of biodegradable and allergen free detergents.
QUALITY REVIEW INCLUDING CARE AND REPAIR
Every item is checked for any mending which is performed by if needed. All items are inspected to make sure they’re in tip-top shape and ready to wear. No holes, stains, or odors!
CDC GUIDELINES
Our sanitization, drying and teaming processes all ensure that we meet CDC guidelines for killing flu viruses. According to the CDC, flu viruses are killed by heat above 167°F.
Q: I rented the bundle and my child had a blowout and I cannot remove the stain! Do I have to pay a fine?
We know that stains and minor damage will occur. Do your best. It's all covered as part of of your monthly subscription. Each of our bundles come with a card that includes laundering tips. Our ask is that you please back all items even with stains and minor damages.
Q: I lost an item. Now what?
Our model works because of sharing. As such lost items or those with significant damage are not covered and you will have to pay the retail price per lost or damaged item plus tax. See more about this in our Terms and Conditions.
We do understand that you have a lot going on and it is tough to recall what you have received. Therefore, you will always get an email with photos of items sent once we have shipped.
Q: How does shipping work?
We offer free and convenient shipping to your front door. Our bundles arrive with a pre-labeled and pre-paid package to ship back to us. We ask that you use the same box items were received in for ship back. No extra charges or hassles. You also don't have to worry about cleaning before you ship back to us.
Q: Can we keep items we love when we rent?
Yes. You can purchase items at the member's price plus tax. Send a note to hello@rompandtumble.com.
Q: I love the bundles but I want more...can I create custom bundles?
We're working on this. Stay tuned!